1. Contact us
Email cruzsuarezjesus@hotmail.com. We answer as soon as we can.
From the App you can also report a problem, suggest an improvement or request a feature: open your profile (your photo at the top of “My palette”) › Help us improve.
2. Is my selfie uploaded?
No. Your selfie is analyzed on your device and never leaves it, not even for the AI features. Read the Privacy Policy for details.
3. How do I get the most accurate result?
Take the selfie facing a window in daylight, without makeup, filters or strong colors around your face, and with your hair away from it. If the result doesn’t feel right, open your profile › Retake analysis.
4. I already paid. How do I get Premium back?
Open your profile › Restore purchases, signed in with the same Apple ID you used to buy. If you saved your account with Apple, sign in with Apple on the new device to recover your analysis, and with Premium your closet and makeup bag too.
5. How do I cancel my subscription?
Go to Settings › your name › Subscriptions › Tonalia › Cancel subscription, or open your profile › Manage subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Premium until the end of the period you paid for.
6. How do I request a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
7. How do I delete my account and data?
Open your profile › Delete account and data › Delete permanently. This erases your account and everything linked to it from our servers and from your device. It doesn’t cancel your subscription; cancel it in Settings as explained above. You can also ask us by email at cruzsuarezjesus@hotmail.com.
8. How do I keep my data when I change devices?
Open your profile › Save with Apple on your current device. On the new one, install Tonalia and sign in with the same Apple ID.